UX Audits

Our comprehensive UX Audits give you valuable insights on how people interact with your website, and tailored, actionable recommendations for improving your user experience, website usability, and accessibility.

Speak with a specialist

Get in touch to book a detailed UX audit of your website or app.

Book a UX audit to learn how people interact with your website and uncover the areas that need to be optimised. Fill out the form below, and one of our specialists will be in touch shortly.

"*" indicates required fields

88% of users wouldn’t return to a website after a bad user experience.

If your site is hard to navigate, slow, or frustrating to use, you’re likely driving away potential customers. By improving navigation, simplifying interactions, and enhancing user journeys, we help increase engagement, user retention, and conversion rates.

How our UX Audits help improve your user experience…

Identifying usability issues.

Through in-depth testing and analysing website engagement data, we identify usability issues and roadblocks in your website’s user journey that drive users away.

Analysing user behaviour.

We examine real user sessions and use heatmap tools to analyse how people use your website and identify changes we can make to create a smooth user journey.

Actionable UX recommendations.

We turn all of the data and insights we’ve found into a clear list of recommended changes that will improve user satisfaction, engagement, and conversion rates.

UX Audits backed by data and our deep understanding of people.

Our approach to UX Audits is deeply rooted in UX best practices, data analysis, and human psychology. We combine our deep knowledge of User Experience and people to find roadblocks in your user journey that cause disengagement, and create a clear roadmap for improving user satisfaction and engagement.

Josh Drew and Adam Flood sat on office sofas, working on their laptops

Initial Workshop & Discovery

Join us for a 30-minute workshop where we learn about your team, goals, business, and product or service offerings.

This session helps us get to know you and understand your needs and goals.

We will also discuss your current pain points, explore who your target audience is, and work together to set clear objectives for the project to make our collaboration a success.

Speak with a specialist

Website & User Data Analysis

After the initial workshop, we conduct detailed user behaviour and engagement analyses, review competitor websites, and evaluate your current user experience.

This helps us collect detailed insights from your target audience and key website performance metrics to understand how users find your website, navigate it, and where they run into problems or errors that cause frustration and abandonment.

Speak with a specialist

Usability Evaluation

Next is an in-depth Usability Evaluation, during which our UX specialists assess your website against industry best practices, known as Usability Heuristic criteria, to identify areas for improvement.

These best practices ensure your website is accessible and easy for everyone to use, regardless of age, ability, device, and more. Following this Usability Heuristic criteria when creating and optimising your user journey is essential for creating a great user experience for your website.

Speak with a specialist

Reporting & Recommendations

Following the data analysis and usability evaluation, we’ll review all the findings and present you with informative insights and actionable recommendations you can implement immediately.

If you need further guidance or would like our UX specialists to implement any recommended changes, we can explore this as an ongoing UX project.

Speak with a specialist

More benefits of our UX Audits.

UX Audits help to identify areas of your website that can be improved to improve usability and accessibility and boost engagement, leads, and sales.

Improve website usability

We evaluate how people use your site, identify where they get stuck, and recommend ways to simplify your navigation, layouts, and usability.

Increase marketing ROI

By improving your user journey flow and optimising page layouts, keeping user satisfaction high, we aim to maximise your results and ROI.

Reduce bounce rates

By understanding why your users leave before converting, we aim to remove user roadblocks and keep them on your site for longer.

Enhance responsiveness

We assess your website’s mobile usability and help you create fully responsive, seamless user experience across all devices.

Boosting sales and revenue

For eCommerce sites, we highlight roadblocks in your checkout process to limit user drop-offs and maximise conversion rates and revenue.

Long-term website growth

We give you clear insights to help you refine your user experience, adapt to customer needs, and maintain long-term website performance.

Speak with a specialist

FAQs about our comprehensive UX Audits

Why are UX Audits important?

UX audits help identify usability issues that affect user satisfaction and engagement. By analysing how users interact with your website or app, a UX audit reveals areas where users might face difficulties or frustrations.

Improving these areas can lead to higher engagement, increased conversions, and reduced bounce rates. A better user experience can also enhance brand perception and customer loyalty, making your website or app more competitive and effective in achieving your business goals.

When should I run a UX Audit?

You should do a UX audit if you notice a drop in user engagement, an increase in user complaints, or declining metrics such as conversion rates and session durations on your website or app.

It’s also a good idea to perform a UX audit and general pre-launch checks before launching a new website or app or updating features to ensure it’s user-friendly and intuitive.

Also, if you’re planning a major redesign, a UX audit on your current website can identify existing pain points and guide your design decisions to enhance the user experience on the new platform.

How much does a UX Audit cost?

Our UX Audits involve several hours of detailed research, data analysis, and tailored UX recommendations.

Typically, a one-off UX Audit will be charged from £1,500 + VAT, but this can vary depending on the size of your platform and the research required.

For a tailored quote for a UX audit of your website or app, get in touch.

Do you implement changes with a UX Audit?

If you don’t have an established in-house marketing team or don’t have the time or technical skills to implement the changes and recommendations identified in your UX audit, we can handle it for you.

These changes would be billed as a separate project to the UX Audit or could form part of a more comprehensive, ongoing UX strategy and project.

To learn more about how we can support your UX journey, visit our UX Projects page.