WordPress Website Support

With five levels of support package to choose from, we'll maintain your website and keep it secure so you can spend more time running your business, and less time worrying about your website.

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Our website support packages give you total peace of mind that your website is being properly maintained and updated by WordPress experts.

Get Peace of Mind

Staying on top of managing your website can be daunting. With off-the-shelf and bespoke support packages, you will have complete peace of mind that we are checking all of the vital aspects that keep your website healthy and up-to-date.

For all client websites we build, we offer three months of our Essential support package free of charge.

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Keep Your Website Updated

Keeping your website and plugins up-to-date is important for keeping your website secure and functional. But let’s be honest, WordPress plugins aren’t going to be your biggest priority.

Let us handle it for you to keep your website housekeeping up together, including monthly software updates to your website framework, themes and plugins.

Never Miss an Opportunity

A broken contact form or web chat can lead to missed opportunities. We’ll test your points of contact every month and make sure they are coming through to you, so you never miss a lead!

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Stay Secure

We run daily security and malware scans on your website and server, to check for and block malicious traffic. We’ll also monitor spam comments, security patches and check for blacklisted IP login attempts.

Keep Your Website Fast

As a website ages, it can become cluttered with large and often unnecessary files, leading to slower performance, which can diminish user experience and affect your SEO!

We’ll keep your website running optimally throughout the year by checking code and clearing caches for you.

Tom Fisher, Damteq's web support specialist, reviewing website code.

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Annual Renewals Included

To keep things simple, included in the cost of Extra, Pro and Platinum packages are your annual hosting, SSL certificate and domain name renewal fees. At the time of your renewal, they will auto-renew with nothing else to pay.

Free Telephone Support

With all of our website support packages, we offer free telephone support for the life of your website (as long as it is hosted on our secure servers). Any time you need help with your website, call us!

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	Free	Essential	Extra (Recommended)	Pro (Most Popular)	Platinum
Telephone Assistance
Banked Hours for Website Changes	0	1	3	5	8
SLA on Website Support Responses**	48 Hours	24 Hours	8 Hours	2 Hours	2 Hour
Monthly Plugin Updates	-
SSL Renewal*	From £60 Annually	From £60 Annually
Website Domain Renewal*	From £9.99 Annually	From £9.99 Annually
Website Back-Ups*	Daily	Daily	8 Hourly	4 Hourly	1 Hourly
Daily Malware Scans*	-
Monthly Support Report	-	-
Monthly Fee:	Free	£250	£350	£500	£750

For a bespoke Support Package, please speak to the Team, and we can tailor an offering to your specific requirements.

* Website Backups, Malware Scans and Domain & SSL renewals are only applicable if managed with Damteq’s Hosting Partner.

** Our SLA covers our acknowledgement time within our working hours and to start diagnosis of the problem. Our working hours are Monday to Friday, from 9am to 5:30pm.

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Support FAQs

How do I know what work has been carried out each month?

Each month you will receive an email outlining the checks that have been completed on your website so you’ll know exactly what has been actioned.

Are discounts available for supporting multiple websites?

Yes! We’re more than happy to tailor our support packages to support multiple websites under your umbrella.

Will you add and update content for me?

If you are on a support package with banked hours for website changes, we can make changes to your website. If you require any work that goes outside of these banked hours, we can still make changes, but they will be charged at our standard rate.

Do website support packages include SEO?

Our website support packages are designed for maintaining and protecting your website. SEO packages are available separately to complement our website support packages.

How do I pay for the monthly Support Plus package?

We will set up a monthly subscription via our payment provider Stripe. We will require your card details. Payment is taken monthly on the 1st of each month

Can I cancel or downgrade support at any time?

Our monthly support packages run on a 30-day rolling period, and we ask for 1 month’s notice in writing should you wish to cancel or downgrade in the future.

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