WordPress Website Support
With our scalable website support packages, our Specialists routinely maintain your website, keeping it stable, secure, and fast, so you can spend more time running your business and less time worrying about your website.
View Support PackagesOur flexible website support packages are designed to grow with your business and give you total peace of mind that your website is being looked after by WordPress specialists.
Keeping Your Website Up To Date
Keeping your website and plugins up to date is crucial for maintaining a secure and functional website. But let’s be honest, you’ve got far bigger priorities than WordPress plugins.
Our Specialists can handle all your website housekeeping for you, including routine maintenance and updating your software, themes and plugins, to keep your site healthy, stable, and secure.
Keeping Things Fast
As a website ages, it can become cluttered with large and often unnecessary files that slow down page loading speeds and responsiveness, which have a big impact on user experience and your SEO performance.
To keep your website and server running optimally, we run routine checks, reducing code clutter, clearing caches, and fixing technical issues that affect performance.
Ensuring You Never Miss an Opportunity
Broken buttons, contact forms, and web chat functions can lead to missed opportunities and lost revenue. As part of our routine checks, we regularly test your conversion funnel to ensure that all leads and sales come through to your inbox or CRM, so you never miss an opportunity.
Flexible Support That Suits You
Our approach to Web Support is simple. You tell us how many hours you need per month, and we’ll create a tailored annual support package to suit your needs.
Want to save some support hours for a rainy day? No problem! Any unused hours are banked for future use. Plus, if you ever need additional hours, you can upgrade your hours by speaking with our team.
Speak with a Specialist
Web Support FAQs
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How do I know what work has been carried out each month?
Each month, you will receive an email outlining the checks that have been completed on your website, so you’ll know exactly what has been actioned.
We will also update you on the number of annualised hours used each month and how many hours you have banked for future months or potential changes.
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Are discounts available for supporting multiple websites?
Yes, we’re more than happy to tailor our support packages to support multiple websites under your umbrella.
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Will you add and update content for me?
If you have banked hours for website changes, we can make changes to your website content and templates. If you require any work that goes outside the scope of these banked hours, this will be charged as separate, ad-hoc work.
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Do website support packages include SEO?
No, but good web support does complement your SEO performance.
Our website support packages are first and foremost, designed to maintain and maintain your website. Part of that maintenance involves keeping your website and server performing optimally, ensuring load speeds are fast, which supports both your SEO and user experience.
If you’re looking for support with your SEO, you can explore our SEO services here.
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How does your Web Support pricing work?
Rather than offering fixed packages with different pricing tiers, our new approach will work on a simple base support rate of £250 +VAT, plus a simple hourly rate of £105 +VAT.
For example:
£250 (Base Rate) + 10 bankable support hours (at £105 per hour) = £1,300 +VAT per month
Your plan can be paid monthly, or you can save 5% by paying annually.
To get a tailored quote for your website support, get in touch with our team.
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Can I cancel or downgrade support at any time?
Our monthly support packages run on a 30-day rolling period, and we ask for 1 month’s notice in writing should you wish to cancel or downgrade in the future.
