Service Desk Engineer/Website Support

Damteq is a thriving growth and marketing agency based in Fareham, Hampshire. Due to continued growth, we are now on the lookout for a Service Desk Engineer to join our busy website development department.

Supporting our experienced website development team and clients, we are looking for someone who can contribute to our team, bringing your knowledge and dedication to support clients with post-go-live changes and support. As part of your role, you will work with the whole of our in-house team, working collaboratively as well as owning our ticketing system.

The successful candidate will have:

• Experience in working with multiple website support tickets
• Experience in technical server-side problem solving
• Experience in website development and (basic) design problem solving
• Mailbox and server configuration experience
• Multi-tasking and time planning experience
• Provide excellent customer support responding to and managing incidents & requests through to resolution via telephone, email & our own ticketing system.
• Create, action, and manage tickets and escalate where needed to our website development team.
• Check monitoring systems for incidents and action or escalate as required.
• Manage SSL, domain name and hosting renewals

We are proud to be an experienced team of specialists, over generalists. You’ll be able to learn from our fantastic pool of talent across our full-service digital agency. Our core values are centred around just being lovely people. We’re a super friendly and honest bunch, and love to have a bit of fun (especially on Fridays). 

Coming to work shouldn’t be the daily grind. We believe in putting people first and giving them the space and platform to do their best work.