Service Desk Engineer/Website Support

If you're a Service Desk Engineer/Website Support and are looking for a new challenge read the description below.

Damteq® started back in 2006 and we are proud of becoming one of the most stable, well-respected and top reviewed Digital Growth Agencies in the south of England. We've achieved unprecedented growth (over 45% year on year) and we're continuing to grow every single day. We're a really exciting company and we'd love you to get in touch to see what you can bring.

Damteq is a thriving growth and marketing agency based in Fareham, Hampshire. Due to continued growth, we are now on the lookout for a Service Desk Engineer to join our busy website development department.

Supporting our experienced website development team and clients, we are looking for someone who can contribute to our team, bringing your knowledge and dedication to support clients with post-go-live changes and support. As part of your role, you will work with the whole of our in-house team, working collaboratively as well as owning our ticketing system.

The successful candidate will have:

  • Experience in working with multiple website support tickets
  • Experience in technical server-side problem solving
  • Experience in website development and (basic) design problem solving
  • Mailbox and server configuration experience
  • Multi-tasking and time planning experience
  • Provide excellent customer support responding to and managing incidents & requests through to resolution via telephone, email & our own ticketing system.
  • Create, action, and manage tickets and escalate where needed to our website development team.
  • Check monitoring systems for incidents and action or escalate as required.
  • Manage SSL, domain name and hosting renewals

We are proud to be an experienced team of specialists, over generalists. You’ll be able to learn from our fantastic pool of talent across our full-service digital agency. Our core values are centred around just being lovely people. We’re a super friendly and honest bunch, and love to have a bit of fun (especially on Fridays). 

Coming to work shouldn’t be the daily grind. We believe in putting people first and giving them the space and platform to do their best work. 

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Company benefits include

We’re currently exploring the comprehensive benefits package we offer at Damteq because we want to ensure that what we offer really benefits you.

A couple of the benefits we offer right now are:

  • Salary to suit your experience and lifestyle
  • Great holiday allowance (30 days) + 1 extra day every year
  • Opportunity to work on national and international projects
  • An extra day off for your birthday
  • Competitive Pension schemes
  • Working for an environmentally conscious company
  • Opportunity to travel for conferences
  • Flexible working options with ongoing reviews
  • Ongoing Continuous Performance Reviews and Personal Growth Plan
  • 6 monthly Salary and Performance Reviews
  • Workplace wellbeing & health workshops
  • Regular check-ins and one to ones
  • Team Knowledge Sharing and Workshops
  • Regular socials, payday pub visits and fun stuff
  • Work and Help the Planet! We donate 10 trees every month to our Damteq Forest on behalf of every colleague

Salary

Starting Salary of £20,000-£25,000

Everyone has goals and ambitions, so in your application, please tell us what you’d like to earn for your hard work.
We’ll be as accommodating as possible.

22 + 8 days holiday allowance + your birthday off!

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